Project case study: Textile recycling
A plan for what comes after.
How could a textile recycling business grow without stretching its team too thin? Our consultants looked at the operations behind the ambition.
View example slides
The brief
Grow the service. Protect the team’s capacity.
after. wanted to explore growth while dealing with operational bottlenecks. The project considered reward-code automation, the feasibility of entering Queensland, and new business customers in Melbourne.
The team mapped the existing workflow, compared expansion costs and revenue scenarios, and tested interest through outreach to businesses and charities. The proposal connected these findings to a staged implementation plan.
Inside the proposal
Three connected recommendations
- 01
Free up the team
Map the reward-code workflow and use existing software to reduce repetitive data entry and customer emails.
- 02
Choose where to grow
Compare the cost of Queensland expansion with building revenue in existing markets first.
- 03
Build new partnerships
Explore business collections and charity partnerships in Greater Melbourne, backed by outreach and a staged rollout.
Less time on repetitive tasks
The proposal identified manual formatting, disconnected systems and customer emails as bottlenecks in the reward-code process. It recommended using more of the business’s existing website software.
- Tag customers by their chosen reward
- Group the right mailing lists automatically
- Send reward codes through email templates
The team’s model
59%
potential reduction in manual task time
Example slides
A selection from the team's presentation for after. Select a slide to enlarge it.
Slide 6
Mapping the workflow
The automation map connects customer tagging, mailing lists and reward-code emails. It shows the proposed process alongside the team's estimates of potential benefits.
Slide 8
Comparing the expansion options
The team compared operating costs and revenue scenarios to assess when and where expansion might make sense. Its recommendation prioritised existing markets before Queensland.
Slide 12
Putting the recommendations in order
A staged roadmap brings the recommendations together, from initial trials and business collection pilots to later reviews of geographic expansion.
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